General Terms and Conditions

1. Establishment of a contractual relationship

The mutual contractual relationship between the participant of the stay (hereinafter referred to as the client) and the owner of the accommodation OTHP s.r.o., IČO 03878198 (hereinafter referred to as the lessor) is governed by the provisions of the Civil and Commercial Code and is regulated in these General Terms and Conditions. The contractual relationship arises on the basis of a binding written order for the stay, which the lessor confirms by email. By receiving a confirmed order, the client agrees to be acquainted with the basic information in the presentation on the website and with the General Terms and Cancellation Policy. The client is responsible for the contractual obligations of other registered persons.

2. Seasons and length of stay

Seasons are divided into summer, summer pre-season, post-season, and off-season price. The length of stay is usually made in weekly sessions, outside the season stays can also be made just for the weekend or shortened, depending on a specific agreement with the lessor. Takeover of the building is on the day of arrival between 14:00 – 18:00. The accommodation ends on the last day of the stay at 10:00 (unless otherwise agreed).

3. Booking an accommodation and confirmation of a reservation

The accommodation can be ordered by email. When ordering, the client is obliged to write the exact date, the number of guests including children, or other specifications for the stay. If the requested date is available, the lessor will confirm the binding order by e-mail. The reservation of the date becomes valid by receiving a deposit to the lessor’s bank account.

4. Prices of services and the payment

a) Prices include accommodation, water consumption, toilet paper, bed linen, towels, washing and cleaning products for the bathroom, use of washing machine, dishwasher and cleaning after departure.

b) City tax in the amount of 21 CZK per person per day for persons aged 18 to 65, which is paid at the arrival.
Use of the electricity in the amount of CZK 9 per 1 KWh according to consumption. Dogs on request according to size for an additional charge of CZK 150 per day.
In addition, the owner collects a deposit of CZK 5,000 at the arrival, which is returned in full at the end of the stay, if there is no damage to the property.
The sauna is available upon agreement with the owner and payment on the spot in cash.

c) The reservation deposits in the amount of CZK 5,000 are paid by bank transfer. After sending the request, we will send you an e-mail with an invoice in the amount of CZK 5,000. By paying the invoice, your stay is reserved. By paying the deposit, you also agree to the accommodation rules. The rest of the payment is paid by bank transfer to the accommodation provider’s account. The amount must be credited to the accommodation provider’s account no later than 14 days before the arrival. If you make a reservation less than 14 days before your arrival date, you will need to pay the full amount at once. The refundable deposit is always paid in cash.

5. Client’s obligations

The client is obliged to pay the agreed deposits in a timely manner. Comply with the agreed conditions of stay (ordered number of persons) and in case of any change immediately inform the lessor. In the event of a breach of the agreed conditions, the lessor has the right to immediately terminate the stay without compensation. Furthermore, the client is obliged to thoroughly familiarize himself with the condition of the building upon check-in. Additional complaints will not be taken into account (except for hidden defects). Protect the rented space from damage, theft and follow the instructions of the lessor. Surrender the building in the same condition in which it was taken over. If they fail to do so, the lessor has the right to an appropriate deduction from the refundable deposit. A maximum of 6 people can participate in the stay, at least one of whom must be over 18 years old. Stay with the animal is allowed by the landlord upon agreement. The property is strictly non-smoking.

6. Client’s rights

The client has the right to withdraw from the reservation at any time, exclusively in writing. The termination of the contractual relationship occurs at the moment of delivery of this document to the lessor. The following cancellation conditions come into effect. Cancellation conditions are not charged if the client finds a replacement for himself. In the event of a serious breach of the accommodation conditions by the landlord, the client has the right to request a discount after the end of the stay. The landlord is always responsible for the technical and hygienic condition.

7. Cancellation Policy

When cancelling the confirmed reservation, the lessor has the right to charge the following cancellation fees:
Cancellations over 30 days before the start of the stay – a deposit of 100% is refunded.
Cancellation 30 – 15 days before the start of the stay – a deposit of 50% is refunded.
Cancellation 14 days before the start of the stay or less – nonrefundable.
By sending a deposit, the customer agrees to the cancellation policy of the accommodation.

8. Complaints

The client has the right to complain if the ordered services have not been provided in full or in the quality in which they are listed in the presentation on the website. The client is obliged to report this condition to the lessor immediately after the defect or deficiency is detected, so that the remedy can be made directly on the spot.

9. Insurance

The cottage and its equipment are insured only against the liability of the lessor for damage caused by him and natural disasters, not against damage to the client’s property or damage caused by the client. The lessor recommends the client to take out all the necessary insurance. The lessor is not responsible for damage to health and for theft of personal items of the client. The suitability of the stay for small children in individual parts of the house is decided by the client himself.

10. Final provisions

a) These General Terms and Conditions come into force on 20.12.2020 and are binding for both the client and the lessor

b) The Client confirms that he/she has been acquainted with the wording of the General Terms and Conditions, understands them and agrees with them, which he/she confirms by sending an order.

c) By sending an order, the client grants consent to the processing of all personal data provided by the lessor in accordance with Act No. 101/2000 Coll., on the Protection of Personal Data. The lessor undertakes to use this data only for purposes related to the client’s order